Privacy Policy

Last Updated: 8 August 2025

At Hekaaya, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us. By using our services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of personal information:

Contact Details: Name, email address, phone number, and delivery address
Order Information: Purchase history, order preferences, and payment details (processed securely via third-party providers)
Device & Usage Data: IP address, browser type, pages visited, and time spent on our site
Communication Records: Emails, messages, and interactions with our customer support team

2. How We Use Your Information

Your personal information is used for:

Processing and fulfilling your orders
Communicating with you regarding your purchase or support request
Personalizing your shopping experience
Sending promotional emails, SMS, or WhatsApp messages (only with your consent)
Improving our website functionality and overall user experience
Complying with applicable legal requirements

3. Sharing of Information

We do not sell your personal data. However, we may share it with trusted third parties to provide our services, such as:

Payment gateways and fraud prevention providers
Shipping and logistics partners
Customer service and CRM platforms
Marketing and analytics service providers

All third parties are required to manage your data securely and in compliance with applicable laws.

4. Data Security

We apply appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, misuse, or alteration. While we take strong precautions, please note that no method of online transmission is 100% secure.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Object to or restrict certain data processing activities

To exercise these rights, please contact us at info@hekaaya.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic and user behavior
Deliver personalized content and promotions

You can manage your cookie preferences through your browser settings.

7. Marketing Communications

With your consent, we may send promotional content via email, SMS, or WhatsApp. You can opt out at any time by clicking “unsubscribe” in the message or contacting us directly.

8. Children’s Privacy

Hekaaya does not knowingly collect information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.

9. International Data Transfers

If you access our website from outside the UAE, you understand and agree that your data may be transferred to and processed in the United Arab Emirates, where data protection laws may differ from your country.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services means you accept any updated terms.